Amdocs Development Limited

Alma D Lopez

Andrew Harper

Sanjay Gupta

Ksheerasagar Akella

Deborah A Sohrweide

Alan Palmer Stephens

Amresh Vaidya

Manish Rustagi

Roi Dayan

Toshish Arun Jawale

Pawan Liladhar Bhole

A system, method, and computer program product are provided for aggregating channel agnostic data. In use, channel agnostic data is received, at a messaging bus, from a plurality of telecommunication system sources, wherein the plurality of telecommunication system sources is channel agnostic. Next, using a micro service, the channel agnostic data is aggregated from the plurality of telecommunication system sources and the aggregated channel agnostic data is presented, on demand, based on at least one of authority, needs, and preferences. Further, at least one action is associated with the aggregated channel agnostic data.

System, method, and computer program for aggregating channel agnostic data

A system, method, and computer program product are provided for performing bot engine abstraction. In use, a message is received at a bot engine from a messaging channel, utilizing a first abstraction layer. Additionally, one or more external components are accessed by the bot engine, utilizing a second abstraction layer, to create a response to the message. Further, the response is sent from the bot engine to the messaging channel, utilizing the first abstraction layer.

System, method, and computer program for performing bot engine abstraction

Growing community of inventors

San Jose, CA, United States of America

Alma D Lopez