Accenture Global Services Gmbh

Allen J Delattre

Robert Wayne Honts

Robert E Wollan

Stephanie D Sadowski

Mark F Cotton

Daniel G Andrews

John J Murray, Ii

Charles J Forsythe

Kevin P Reedy

Chris L Remy

Robert W Honts

Ii Murray John J

A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved 'digital home support' experience across multiple support channels (e.g., 'on-the-box', web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a &#x2018;digital footprint&#x2019; of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.

Digital footprint driven multi-channel integrated support system

Facilitating access to an online sales channel may involve receiving information describing one or more items for sale by each of multiple sellers, facilitating a sale of the items through one or more online sales channels, and facilitating fulfillment of sold items through one or more fulfillment centers controlled by a connection provider. At least one fulfillment center is operated with respect to the sold items according to one or more parameters tailored to a common feature of the sold items.

Online marketplace channel access

Growing community of inventors

Wilton, CT, United States of America

Allen J Delattre