Vocollect, Inc.

Allan Strane

Vanessa Cassandra Sanchez

Lori Pike

James Hendrickson

Kurt Charles Miller

Justin Volz

Arthur E McNair

Philip E Russell

Stefan Wert

Joshua Zito

Heather Potts

Timothy Reed

Brian Quinn

Arthur Mcnair

A method to provide an order for a user to select goods includes automatically prompting a user via a voice command to collect an item from an order placed by a customer, and in response to receiving the input from an electronic device indicating that the item is unavailable, automatically prompting the user via a voice command to collect a substitute item designated, receiving an input indicating that the substitute item has been collected, followed by electronically notifying the customer that the substitute item has been collected instead of the original item. In another aspect, a voice-enabled click and collect system includes a remote server in communication with a mobile device, configured to prompt a user to collect an item, communicate the item unavailability to the remote server, receive instructions from the remote server, prompt the user to collect the substitute item, and notify the customer.

Voice-enabled substitutions with customer notification

A portable terminal has a network interface that receives a set of instructions having a sequence of at least one location and audio properties associated with the at least one location from a server. An audio circuit receives audio signals picked up by a microphone and processes the audio signals in a manner defined by the audio properties associated with the at least one location. A speech recognition module receives processed signals from the audio circuit and carries out a speech recognition process thereupon.

Utilization of location and environment to improve recognition

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Greensburg, PA, United States of America

Allan Strane