International Business Machines Corporation

Aliza Rivka Heching

Ying Tat Leung

Judah M Diament

Menachem Levanoni

Yixin Diao

Gyana Ranjan Parija

Peter Kenneth Malkin

Susann Marie Keohane

Srikanth Govindaraj Tamilselvam

Scott N Gerard

James Randal Moulic

Anuradha Bhamidipaty

Nirmit V Desai

Daniela Rosu

Mithkal M Smadi

Gargi Banerjee Dasgupta

Anshu Narendra Jain

Jia Liu

Winnie Wing-Yee Cheng

Ramesh Inaganti

Mohammad Arif Ul Alam

Samuel Scott Adams

Zon-Yin Shae

Hani Talal Jamjoom

Akihiro Kishimoto

Markus Ettl

Milton H Hernandez

Nikolaos Anerousis

Debanjan Saha

Jimeng Sun

Randall Lee Cogill

Matthias Kloppmann

Abhijit Bose

Karthik Sourirajan

Sreeram Ramakrishnan

Ching-Hua Chen-Ritzo

Joe Naoum-Sawaya

Elaine M Branagh

Robert James Wittrock

John Peter Fasano

Pitipong J Lin

Steve Demuth

Hoda Parvin

Joe Caruso

Nicole L Lechelt

Yin Long

Surya S K Sajja

A method for planning under uncertainty is disclosed. The method includes steps of processing a stochastic programming formulation based on forecast values of at least one of product and service configurations, and determining a resource requirements plan for one or more planning periods in a non-deterministic bill of resources of at least two levels.

Method and structure for risk-based resource planning for configurable products

A method and system to interpret sensor transmission patterns to analyze anomalies in a smart environment include obtaining a map of the smart environment, the map including an indication of obstructions and openings. The method includes determining an initial location of each sensor of a plurality of sensors in the smart environment. Each sensor emits a transmission after each detection. The method also includes identifying an initial transmission pattern associated with each sensor, and identifying a change in the initial transmission pattern of a sensor among the plurality of sensors. The change is interpreted to determine whether the change in the initial transmission pattern of the sensor among the plurality of sensors is due to movement or obstruction of the sensor. Action is taken based on a determination that the sensor among the plurality of sensors is obstructed or removed.

Interpreting sensor transmission patterns to analyze anomalies in a smart environment

An aspect of providing job assignment optimization includes creating a feature vector from features extracted from a new job request. Each of the features is associated with a constraint on minimum requirements with respect to a level of experience of a potential candidate. An aspect further includes creating a feature vector for each employee that includes skills attributed to the employee and instances that each of the skills have been completed, searching feature vectors generated from the employee database for the minimum requirements indicated in the new job request feature vector, searching the feature vectors of the database for the minimum requirements indicated by constraints associated with the new job request, modeling aggregate utility of past experience of employees as a weighted sum of applied utility functions, and generating a score indicating a difference between a potential post assignment and a pre-assignment utility. An aspect also includes outputting qualified candidates.

Job assignment optimization

Aspects of the disclosure provide for a system. In some examples, the system comprises a first sensor associated with first and second attributes and a second sensor associated with the second attribute and a third attribute. The system further comprises a processor communicatively coupled to the first and second sensors. The processor is configured to identify a number of activations of the first sensor within a time window, identify a number of activations of the second sensor within the time window, and construct a sensor vector identifying a number of first attribute activations based on the first number of activations of the first sensor, a number of second attribute activations based on the number of activations of the first sensor and the number of activations of the second sensor, and a number of third attribute activations based on the number of activations of the second sensor.

Sensor vectors based on activations of sensors with attributes

A system for determining asset configuration in a service delivery environment, comprises a simulation module developing a simulation model reflecting features of the service delivery environment, a search module using the simulation model and constraint data to determine a plurality of asset configurations for evaluation, a first evaluation module determining a value of each of the asset configurations, and determining the asset configuration of the plurality of asset configurations that yields a value meeting a predetermined objective, and a second evaluation module determining a deviation from a current configuration that would be caused by each of the asset configurations, and determining the asset configuration that yields a lowest deviation of the plurality of asset configurations, wherein the second evaluation module uses the value meeting the predetermined objective from the first evaluation module as a constraint when determining the asset configuration that yields the lowest deviation.

System and method for determining optimal asset configurations while minimizing disruption to existing business operations in a service delivery environment

A method of visualizing and interacting with a given term graph for a given group G defined by a set of values d for a set of dimensions D and topic X, may comprise obtaining the term graph associated with the given group G and the topic X; displaying the topic X in a tag cloud; representing each term from the term graph as a tag in the tag cloud, wherein a distance of a given tag from the displayed topic X in the tag cloud represents a distance of a term represented by the given tag from the topic X in the term graph; and visually representing a tag's importance relative to one or more of resources associated with the given group G in the tag cloud.

GUI for viewing and manipulating connected tag clouds

A computer implemented method delivers information technology services according to a set of service level agreements. A service request class having a largest control error is identified from a plurality of service request classes. The service request priority of the service request class having the largest control error is then increased to form an updated priority. Service requests for the plurality of service request classes are dispatched in a next control iteration based upon the updated priority.

Closed loop performance management for service delivery systems

Common sub-process patterns in a plurality of deployed process models may be discovered, and performance measures associated with the sub-process patterns may be computed based on runtime events of the deployed process models. Positive or negative performance patterns among sub-process patterns may be identified and used for creating new process models or improving existing process models.

Measuring process model performance and enforcing process performance policy

An approach is presented for identifying related problem tickets in an information technology (IT) environment. A pattern of actions included in interactions with a computer program is determined to be effective at proactively preventing a problem in the IT environment based on a frequency at which user(s) performed the interactions which perform text and statistical analyses of content of historical problem tickets. A script based on the pattern of actions is generated. A root cause of the problem is determined based on the text and statistical analyses. Responsive to a receipt of a new problem ticket, the script is executed to automatically perform the pattern of actions. The new problem ticket is classified as being in a group of problem tickets which are related to the problem and included in the historical problem tickets. The new problem ticket is determined to specify the problem which has the root cause.

Leveraging user-to-tool interactions to automatically analyze defects in IT services delivery

Aspects of the present invention provide a tool for retrieving data in response to a query in any format. In an embodiment, each query term of the query is analyzed to determine whether it corresponds to either a domain keyword or a formula designator. If a formula designator is retrieved, each formula term associated with the formula designator is mapped to a domain keyword. Each of the domain keywords, the formula designators, and the mapped formula terms are boosted. A dataset is searched using a structured search query that includes all boosted terms, as well as any remaining query terms that do not correspond to one of the boosted terms.

Mapping and boosting of terms in a format independent data retrieval query

Business processes that may be affected by events, conditions or circumstances that were unforeseen or undefined at modeling time (referred to as unforeseen events) are modeled and/or executed. Responsive to an indication of such an event during process execution, a transfer is performed from the process, in which selected data is stored and the process is terminated. The selected data may then be used by a target process. The target process may be, for instance, a new version of the same process, the same process or a different process. The target process may or may not have existed at the time the process was deployed.

Dynamic transfer of selected business process instance state

An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

Leveraging user-to-tool interactions to automatically analyze defects in it services delivery

Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.

Method for dispatching service requests

Growing community of inventors

Bronx, NY, United States of America

Aliza Rivka Heching