Bank of America Corporation

Aline Young

Barbara R Macy

Kenneth R Dafforn

Evaluation of a business case based on the cost of poor process opportunities. In at least some embodiments, an evaluation of a cost of poor process opportunity (COPPO) in an 'as-is' process can include calculating a cost per step for each of the plurality of steps or tasks in an activity. COPPO can be determined based in part on whether each step or task in a process or activity is a non-value-add step, and also based in part on a cost of poor quality (COPQ) target percentage. In some embodiments a total cost of poor business process relative to a total cost for each of the plurality of steps can be displayed for a user. The COPPO evaluation can further be used to facilitate the evaluation of a business case for a 'to-be' process.

Evaluation of a business case based on the cost of poor process opportunities

Method and systems for operationalizing process excellence. An execution methodology of the invention can meld process excellence with various tools and incorporate activity-based financial modeling, and an operating efficiency model. The overall process can be divided into sessions which can include pre-work, as well as characterizing 'as-is' and 'to-be' processes. The goal of the sessions is to create a continuous improvement productivity loop. The processes of the invention can be aided by apparatus including an instruction execution platform operable to store and execute computer program code instructions for implementing a plurality of the tools for use in characterizing the as-is and a to-be processes. One or more of these tools can be implemented in the form of a spreadsheet. A data store can be operatively connected to the instruction execution platform by a network to supply historical data and store results.

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Charlotte, NC, United States of America

Aline Young