Salesforce, Inc.

Alicia Greer

Andrew Short

Pranavkumar Janakbhai Parekh

Brian Ray Brinegar

Scott Pitkin

James MacManus

Robert Everetts

Aaron M Popelka

William Robert Jennings, Ii

A server may execute a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. A set of electronic communications that are transmitted to a particular user of the set of users is determined based at least in part on a set of actions defined by the communication process flow. The server may monitor web behavior data associated with the set of users in accordance with a first action of the set of actions, detect that a first user of the set of users satisfies a rule defined by the first action based at least in part on monitoring of the web behavior data, and route the first user to a next action of the set of actions in the communication process flow based at least in part on detecting that the first user satisfies the rule.

Communicating based on a workflow using web behavior data

Display screen or portion thereof with graphical user interface

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San Francisco, CA, United States of America

Alicia Greer