Cisco Technology, Inc.

Ali Mouline

Christopher Rowen

David Guoqing Zhang

Francis Anthony Kurupacheril

Presented herein are techniques in which a device detecting a phrase spoken in an online collaboration session between a plurality of users, the phrase being spoken by a first user to one or more second users. The device determines that the phrase indicates an issue with a quality of user experience of the online collaboration session, labels a log of metrics associated with the online collaboration session with a time stamp corresponding to a time when the phrase was spoken, to provide a labeled log of metrics; and performs one or more actions to improve the user experience based on detecting the phrase.

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Cupertino, CA, United States of America

Ali Mouline