Hewlett-packard Development Company, L.P.

Hewlett-packard Company

Hewlett Packard Enterprise Development LP

Alfred Hermann

Bernd Gutjahr

Peter Klotz

Frank Vosseler

Lawrence M Besaw

Robert Lovejoy Raymond

Evelyn L Williams

The invention is directed to a method for monitoring services of an information technology (IT) environment. The method comprises evaluating, by a status engine, the status of a service (superordinate service) that depends on at least one of the statuses of one or more other services (subordinate services) and one or more messages. The messages come from services of the IT environment and affect the status of the superordinate service. The evaluation is performed according to one or more rules. The rules include at least one of: The invention is also directed to a corresponding computer system and a corresponding computer program product.

Method, computer system, and computer program product for monitoring services of an information technology environment

The invention is directed to a method performed by a service management system for monitoring objects of an IT environment. At least some of the objects and their dependencies are represented in a service model. The method comprises that data relating to an object that is not represented in the service model is automatically processed by the service management system, and when said object is later included in the service model, the results of this processing are available for monitoring the included object. The invention is also directed to a corresponding computer system and a corresponding computer program product.

Method, computer system, and computer program product for monitoring objects of an information technology environment

The user interface of a window in a windows-based computer environment, such as an application window (,) or a launcher window (,), has controls that provide a user with an explicit mechanism for changing the user interface approach taken by the user interface in presenting functionality of network and systems management applications to the user via the user interface. The following types of user interface approaches can be obtained in network and systems management applications: an object-based approach, is a task-based approach, an information-based approach, and a tool-based approach. A change in the user interface approach via an approach control mechanism (,) is typically associated with a corresponding change in the items presented to the user and the way in which functionality will be used.

Method and system to provide functionality access based on user approach to network and system management tasks

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Weil der Stadt, Germany

Alfred Hermann