Servicenow, Inc.

Alexandra Feiguine

Robert Bitterfeld

Hail Tal

Aviya Aron

Bary Solomon

Daniel Badyan

Shiri Hameiri

Asaf Garty

Noam Biran

Tom Bar Oz

Boris Erblat

Shay Herzog

Shimon Sant

Roy Wallerstein

A discovery application on a computing system is provided. The discovery application receives a user input, which is for discovery of resources associated with a cloud operating system of a cloud computing system. The user input includes an authentication credential and account information associated with the cloud operating system. Based on the received input, the discovery application executes a discovery pattern comprising operations for the discovery of resources. The cloud operating system includes a group of services to access such resources. At least one of the operations corresponds to an API call to an API endpoint associated with a service of the group of services. The discovery application receives a response to the API call from the cloud operating system. The response includes a payload of information associated with the resources. The discovery application updates, based on the received response, one or more configuration items in a configuration management database.

Discovery of virtualization environments

A computing system includes a database and a discovery application. The discovery application obtains credentials for accessing a server hosting a software bus application which connects a plurality of applications within a managed network. The discovery application selects, based on a pattern corresponding to the software bus application, one or more files to access, transmits, to the server, instructions to access the one or more files, and receives therefrom data identifying a plurality of attributes of the software bus application. Based on this data, the discovery application transmits, to the server, instructions to identify communicative connections established between the plurality of software applications by way of the software bus application and receives therefrom data identifying the communicative connections. Based on (i) the plurality of attributes and (ii) the communicative connections, the discovery application generates a mapping that represents the communicative connections and stores the mapping in the database.

Discovery of software bus architectures

The present disclosure relates generally to a system and method for synchronizing updates. A first cloud-based system may be embodied in a multi-instance or multi-tenant framework, and may provide for certain computing systems and configuration items. The first cloud-based system may include a probe system configured to retrieve a list of events from a second cloud computing system, wherein the list of events is representative of updates to resources provided by the second cloud computing system. The first cloud-based system may additionally include a sensor system configured to process the list of events to retrieve a payload for each event in the list of events. An update system may then update an updatable system included in the first cloud computing system based on the payload.

Systems and methods for cloud resource synchronization

A discovery application may obtain, from a remote storage system configured to host storage structures, first data that identifies relationships among the storage structures. The discovery application may generate, based on the first data, a mapping of the storage structures, store the mapping as one or more configuration items, and provide, to the remote storage system, instructions configured to cause the remote storage system to notify the discovery application of modification events associated with the storage structures. The discovery application may receive, from the remote storage system, a notification of a modification event associated with a particular storage structure of the storage structures and, in response, obtain, from the remote storage system, second data that identifies a modification to the particular storage structure. The discovery application may modify the mapping based on the second data and store the modified mapping by updating the one or more configuration items.

Discovery of remote storage services and associated applications

A system may contain a computational instance including persistent storage that maintains a discovery pattern and credentials for a cloud-based service, where the cloud-based service provides a remote computing infrastructure. The system may also contain one or more processors configured to: remotely access, using the credentials, the cloud-based service; execute the discovery pattern to obtain copies of tags configured in the cloud-based service, where the tags each include key fields, value fields, and resource identifier fields, and where the resource identifier fields uniquely specify respective computational resources of the cloud-based service; associate the tags that were discovered to configuration item representations of the respective computational resources; and store, in the persistent storage, the tags and their associations to the configuration item representations.

Discovery and storage of resource tags

A system includes a configuration management database (CMDB). Application programming interface (API) proxies associated with a managed network provide access to resources. The system also includes a discovery application configured to perform operations including determining a proxy uniform resource locator (URL) used to provide access to a particular resource of the resources through an API proxy of the API proxies and obtaining, from a computing device associated with the API proxy, an assignment of proxy URLs to corresponding target URLs by the API proxy. Each target URL of the corresponding target URLs address a respective resource of the resources. The proxy URLs are used to provide access to the resources through the API proxy. The operations also include selecting, from the assignment, a target URL assigned to the proxy URL, generating a mapping between the proxy URL and the target URL, and storing the mapping in the CMDB.

Discovery and service mapping of application programming interface proxies

A system includes persistent storage configured to store, a mapping of computing resources provided by a remote computing system to a managed network. The system also includes an application that obtains instructions to modify a computing resource provided by the remote computing system and, based on the instructions, generates and transmits, to the remote computing system, a request to modify the computing resource. The application receives, from the remote computing system, a response indicating a modification to the computing resource and selects a discovery pattern configured to verify the modification by obtaining attributes associated therewith. The application obtains, from the remote computing system, the attributes by executing the discovery pattern and determines, based on the attributes, that the modification has been completed according to the instructions. Based on this determination, the application updates the mapping to indicate the modification and stores, in the persistent storage, the mapping as updated.

Discovery and mapping of cloud-based resource modifications

A computational instance of a remote network management platform may be dedicated to a managed network, and the managed network may use computing resources of a cloud-based service provider. One or more server devices may be disposed within the computational instance and configured to: (i) transmit, to a client device associated with the managed network, a representation of a pane of a graphical user interface (GUI), (ii) receive, from the client device, an indication of credentials for accessing the cloud-based service provider, (iii) validate the credentials by logging on to the cloud-based service provider with the credentials, (iv) determine that the logging on was successful, and (v) transmit, to the client device, a further pane of the GUI that allows definition of a discovery schedule with which the computational instance is to discovery computing resources of the cloud-based service provider that are associated with the managed network.

Graphical user interface for validation of credentials and scheduled discovery of remote networks

A system includes persistent storage and an application that obtains a service identifier associated with a managed network. The service identifier allows access to a remote computing system that provides computing resources on behalf of the managed network. The application also identifies a geographic region that contains the computing resources. The application additionally identifies, within the geographic region, virtual computing devices allocated to the managed network and attributes thereof. The application further identifies, based on the attributes, (i) load balancers configured to distribute network traffic among the virtual computing devices and (ii) storage volumes used by the virtual computing devices. The application yet further determines a mapping between the virtual computing devices, the load balancers, and the storage volumes to represent a service infrastructure of the remote computing system dedicated to the managed network and stores, in the persistent storage, the mapping as one or more configuration items.

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Sha'ar Efrayim, Israel

Alexandra Feiguine