Genesys Telecommunications Laboratories, Inc.

Alexander Volguin

Alec Miloslavsky

Igor Neyman

Oleg Bondarenko

Valeriy Issayev

Andrei Petrov

Yuri Ostapchuk

Hamid R Dadgar

Boris Livshits

Alex Smelik

Paul Karpenko

Michail D Barskiy

Pavel Karpenko

Myhailo Barskyy

Hamid Dadgar

A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

Personal desktop router

Methods and apparatus for personal routing in computer-simulated telephony

Growing community of inventors

San Bruno, CA, United States of America

Alexander Volguin