Sap Se

Alexander Rochlitzer

Gregor Berg

Ron Agam

Manuel Meindl

Timotheus Kampik

A process data store may contain a process model (e.g., a process graph, with process graph elements that include nodes and edges, as generated via process mining or a BPMN representation). A process server may retrieve information from the process data store and receive user feedback data. The server may determine if the information retrieved from the process data store is associated with a prior mapping of survey questions to the information retrieved from the process data store. If the information retrieved from the process data store is not associated with a prior mapping of survey questions, embodiments may utilize Machine Learning ('ML') to automatically map the user feedback data to the information retrieved from the process data store. The server may then automatically assign, group, and analyze the user feedback data to generate a recommended alteration.

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Frankfurt, Germany

Alexander Rochlitzer