Other

Alexander Permenter

Christopher J Wheeler

Christopher Wheeler

Systems, methods, and software for providing collection and curation of real-time data and submission to a technical resource upon an indication of an issue in a computing device from an end user. The computing device is monitored and computer usage data and system diagnostic data collected from the device during use by an end user. Upon receiving an indication from the user of an occurrence of an issue, additional information regarding the issue is collected from the end user while additional system diagnostic data about the computing device at a time of occurrence of the issue is collected. The collected information and data are then curated by the computing device in regard to the issue and transmitted to a remote server for access by a technical resource.

Alerting, diagnosing, and transmitting computer issues to a technical resource in response to an indication of occurrence by an end user

Systems, methods, and software for providing a dedicated physical user input device to trigger collection and curation of real-time data and submission to a technical resource. Computer usage data and system diagnostic data from a computing device is monitored and collected during use by an end user. Upon detecting the press of a dedicated physical button connected to the computing device, additional information regarding the issue is collected from the end user while additional system diagnostic data about the computing device at a time of occurrence of the issue is collected. The collected information and data is then curated by the computing device in regard to the issue and transmitted to a remote server for access by a technical resource.

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Macon, GA, United States of America

Alexander Permenter