Sap Ag

Alexander Koegler

Steffen Hartig

Stephan Hetzer

Jochen Hirth

Berthold Wocher

Thomas Nitschke

Andrea Sudbrack

Christian Haas

Thomas Breitling

Hamid Moghaddam

Thomas Bach

Olivier M Dreidemy

Joachim Barnbeck

Renzo Colle

Daniel Bock

Rainer Heun

Matthias Schwarz

Attila Orban

Peer Marschall

Michael Lesk

Alexandra Mark

Yuh-Cherng Wu

Jens Freund

Peter Latocha

Jochen Steinbach

Stefan Kaetker

Gerd Moosmann

Steffen Tatzel

Ingo Pfitzner

Michael Jung

Georg Podhajsky

Tao Yu

Volkmar Stegmann

Wolfgang Nieswand

Stefan Adelmann

Christopher Ronnewinkel

Klaus Reinelt

Irena Kull

Christoph Lehner

Devasena Rajamohan

Stefan Franke

Dagmar Opitz

Andre Wachholz-Prill

Simon Dieterich

Dietmar Storz

Sebastian Pulkowski

Uwe Herold

Nir Pachter

Alexander Krasinskiy

Holger Herrmann

Christoph Engler

Katja Kasteleiner

Theo Zimmermann

Cordula Ude

Jochen Wickel

Martina Lahr

Wilfried Merkel

Martina Keller

Rudolf Gentner

Boris Krems

Peter Meuer

Sabine Montnacher

Uwe Mayer

Ralph Meiswinkel

Helge Schulte

Tariq Khasawneh

Naci Kalyoncu

Nicola Nola

Uma Kale

Bernhard May

Anoop Kulkarni

Andrea Hahn

Joerg Walzenbach

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing customer returns handling. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include an Accounting process component, a Customer Return Processing process component, a Sales Order Processing process component, a Customer Invoice Processing process component, a Due Item Processing process component, a Balance of Foreign Payment Management process component, a Payment Processing process component, a Supply and Demand Matching process component, an Inventory Processing process component, a Site Logistics Processing process component, and an Inbound Delivery Processing process component.

Architectural design for customer returns handling application software

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing selling standardized services. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include a Customer Quote Processing process component; a Sales Order Processing process component; a Service Confirmation Processing process component; a Financial Accounting Master Data Management processing component; a Customer Invoice Processing process component; an Accounting process component; a Balance of Foreign Payment Management process component; a Due Item Processing process component; and a Payment Processing process component.

Architectural design for selling standardized services application software

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service interface operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, a Confirmation and Inventory process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Customer Quote Processing process component, a Service Order Processing process component, a Service Contract process component, and a Service Confirmation Processing process component.

Architectural design for service request and order management application software

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, an Inventory Processing process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Service Order Processing process component, and a Service Confirmation Processing process component.

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Providing customer relationship management application as enterprise services

Growing community of inventors

Walldorf, Germany

Alexander Koegler