Avaya Inc.

Alexander Beck

David Thambiratnam

Andrew W Lang

Colin Blair

Paul Thomas McNamara

Karen Barrett

David Shaw

Toby Edward Gedis Allen

Verna L Iles

Christopher William Kendall

Zao Te Mo

The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for analyzing problems within a communication network and further identifying sources of such problems based on voice sample substitutions. The voice sample substitutions used may correspond to canned speech samples used to highlight possible communication network problems.

Voice quality sample substitution

Various systems and methods for automated media filtering are disclosed. For example, some methods include receiving an indication of a situational difference via an automatic sensor, and based at least in part on the situational difference, a program played on a media player is modified. In some cases, the methods further include accessing a filter that compares the change in situational difference with a predefined access control rule set. As just some of many examples, the situational difference may include a change in persons within proximity of the media player and/or a change in programming selection in relation to the media player.

Systems and methods for automated media filtering

The present invention provides methods and systems for improving VoIP quality in speech and similar communications. More specifically, various lower limits for network performance may be identified and in the event that the communication network begins performing below the lower limits a buffered conversation may be employed in an attempt to improve conversation quality.

VoIP quality tradeoff system

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Frenchs Forest, Australia

Alexander Beck