Avaya Inc.

Avaya Technology LLC

Avaya Technologycorp.

Alex M Krumm-Heller

Muneyb Minhazuddin

James D Schreuder

Christopher Michael Goringe

Stephane C Laveau

Neil Hepworth

Alastair J Rankine

Melanie L Smith

Alexander Martin Scholte

Peter Donald Runcie

Luke Anthony Tucker

Alan Green

Chris Goringe

James T Peach

The present invention is directed generally to an intelligent endpoint or communication device that can collect available bandwidth-related information metrics and/or perform call admission control functions. The present invention is further directed to an architecture comprising a switch or media server in communication with a plurality of subscriber communication devices in which the subscriber communication devices act as network nodes to collect available bandwidth-related information.

VoIP endpoint call admission

An improved system and method that allows a customer waiting, for example, in a call center queue to leave contact information, a preferred callback time frame and drop out of the queue. The system and method computes a priority access code and a time frame when its use is valid that coincides with the preferred callback time frame of the call center or customer service department, etc. In response to the request for a priority access code to use when the customer calls back, the system and method sends the customer a callback message including the priority access code and time frame when its use is valid. During the time frame the priority access code is valid, the customer contacts the call center for example by calling back or by initiating a web chat, etc., re-enters the queue and uses the priority access code. This allows the customer to enter a general queue at their convenience and at a higher priority or go straight to the head of the general queue. Alternatively, the customer may enter a callback queue, which already has a higher priority than the general queue.

Call center customer queue shortcut access code

A system for providing a high communications quality is provided. The system comprises: (a) an input operable to receive a message from at least one of first and second network nodesand, the first and second network nodes communicating with one another in a session and the message indicating a service problem with the session and (b) a statistic collection agentoperable to cause, in response to the message, at least one of the following operations: (i) reconfiguration of one or more attributes or resources in the network; (ii) variation of a sampling frequency of one or more session-related performance attributes associated with the network; (iii) alteration of the types of session-related performance attributes being collected regarding the network; and (iv) collection of session-related information from nodes other than the at least first and second network nodes.

Instantaneous user initiation voice quality feedback

The present invention is directed to a system and method for determining one or more credentials of a network device. The system and method select a first network device from among a plurality of network devices, access a credential repository, contact the first network device, and test the validity of the first set of credentials. The credential repository comprises a first set of credentials corresponding to the first network device. If a user provides invalid or no credentials, a candidate credential queue can be used to guess a valid second set of credentials when the first set of credentials is not valid.

Credential management and network querying

A system for determining a topology associated with a network such as an enterprise network. The system includes a data collection agentconfigured to (a) identify a first set of routers from among a larger, second set of routers in an enterprise network, (b) contact each of the routers in the first set of routers but not each of the other routers in the second set of routers, and (c) load network information maintained by at least some of the contacted routers in the first set of routers. The loaded network information can then be used to form a network or routing topology of the enterprise network.

Using link state information to discover IP network topology

A system for discovering a topology of a distributed processing network that includes a first topology discovery agentconfigured to contact a first set of routers to obtain a first type of information stored in each router in the first set of routers; a second topology discovery agentand/orconfigured to contact a second set of routers to obtain a second type of information stored in each router in the second set of routers, and a phase controllerconfigured to select between the first and second topology discovery agents. The first and second sets of routers are different, and the first and second types of information are different. In one configuration, the first type of information is defined by a network management protocol, and the second type of information is defined by a routing protocol.

Growing community of inventors

Gladesville, Australia

Alex M Krumm-Heller