Capital One Services, LLC

Alex Baird

Raman Bajaj

Sanjiv Yajnik

Dinesh Sundaram

Rajaboopathy Vijayaraghavan

Jacques Morel

Jacob Creech

Trent Jones

Thomas Sickert

Alan Ilango

Rohit Sarin

Weiyan Sun

Ryan Tomlinson

Jose Martinez

Chengjun Zhu

Hala Salim El-Ali

Vikramaditya Repaka

Elizabeth Claire Maue

Robert Edward Cezeaux

Elizabeth Maue

Robert Cezeaux

A device obtains historical interaction data concerning a plurality of user interactions, where a user interaction of the plurality of user interactions includes one or more touchpoint sets, obtains historical response data concerning a plurality of user responses, where a user response of the plurality of user responses corresponds to a user interaction, and processes the historical interaction data and the historical response data using a modelling pipeline to determine an association between user interaction score and a touchpoint set. The device determines information concerning a current user interaction, processes the information concerning the current user interaction using the modelling pipeline to determine a current user interaction score and ranking of one or more touchpoint sets of the current user interaction, and causes, based on the current user interaction score and the ranking of the one or more touchpoint sets, at least one action to be performed.

Performing an action based on user interaction data

A self-service lender portal provides lenders with a suite of tools for interacting with a multi-lender architecture configured to provide loan applicants with automated pre-qualification and eligibility evaluation for multiple candidate lenders. The lender portal provides lenders with an interface for uploading rule sets defining lending and eligibility criteria, downloading operational data generated from processing loan applicant information, generating and managing security keys for encryption and decryption of sensitive data, and managing access policies for providing single sign-on by interfacing with the lender's own identity management systems.

Self-service lender portal

The system and methods described herein allow users to apply for a purchase of a good from multiple providers using provider specific methodologies for generating offers for the product. For example, the system described herein may include a multi-layer architecture that includes interactive micro-services that communicate together in a bi-directional manner to create a normalized process for the purchase of a good, such as commercial goods/products (e.g. a vehicle) or real property. The micro-services may assess prequalification for a loan or financing for a good, followed by determining eligibility of the good for financing, and further followed by calculating pricing details for loans (e.g. for financing purchase of the good) that would be offered for a consumer's particular financial credentials, for each of a plurality of lenders. Prequalification and pricing may be performed on a good by good basis, or for a plurality of goods near or substantially simultaneously.

Multi-lender platform that securely stores proprietary information for generating offers

Multi-lender platform that securely stores proprietary information for pre-qualifying an applicant

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Carrollton, TX, United States of America

Alex Baird