Avaya Inc.

Alastair John Rankine

Christopher Reon Gentle

Julian James Orbach

Nivedita Mogale

Mei Sing Ong

A method and apparatus control effects of packet transmission delay on recorded audio information by determining if received audio information is to be used for a real time conversation or to be recorded; using a first size of jitter buffer upon the determined use being for the real time conversation; and using a second size of jitter buffer upon the determined use being to record the audio information whereby the second size of jitter buffer is larger than the first size of jitter buffer.

Method and apparatus for improving voice recording using an extended buffer

An answer on hold notification feature is provided. The answer on hold notification feature is activated when a call is waiting for servicing by a human agent. For example the feature may be activated when the call is placed on hold by the user of the first communication endpoint. By providing an answer on hold notification signal feature, a user can engage in a second call, or perform other tasks, without the risk of losing an opportunity to speak with a human agent as a result of attending to such other call or task.

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Five Dock, Australia

Alastair John Rankine