Avaya Inc.

Avaya Technology LLC

Alastair J Rankine

Christopher Reon Gentle

Muneyb Minhazuddin

Julian James Orbach

James D Schreuder

Christopher Michael Goringe

Alex M Krumm-Heller

Neil Hepworth

Kevin Chan

Luke Anthony Tucker

Bruce Wallace Hill

Stephane C Laveau

Timothy J Bardzil

Melanie L Smith

James T Peach

A system and method are provided for obtaining information on inquiries related to location dependent facts utilizing mobile networked communication devices and preselected respondents who obtain information on the requested facts. The system includes a call center comprising a communication server and one or more work stations manned by call center agents. A plurality of respondents act as information gatherers to find answers to inquiries forwarded to the respondents by the call center. Customers first contact the call center, and inquiries are parsed for location and subject matter. The inquiry is then allocated to a qualified respondent within the area of the location of interest. The respondent gathers information necessary to answer the inquiry and forwards the answer to the call center, preferably by use of the mobile networked communication device carried by the respondent. Respondents log in to the system indicating availability for servicing inquiries. Location tracking is provided so that the call center is aware of the locations of respondents. Global position satellite techniques as well as phone triangulation techniques may be used to track the respondents' locations.

Location-based survey via mobile device

The present invention is directed to avoiding the unintentional release of sensitive or proprietary information. According to embodiments of the present invention, the content of a message is analyzed to determine whether delivery of that content to an address associated with the message is appropriate. This analysis may be performed in connection with Bayesian content analysis algorithms. The present invention may also analyze whether addresses associated with a message are appropriate for receiving that message by analyzing whether those addresses belong to the same or compatible groups. If a message is determined to be inappropriate for delivery to an associated address, delivery of that message is modified. Such modification may include delaying delivery until confirmation that delivery is to be completed is received from the user or some other authority.

Method and apparatus for preventing the inadvertent or unauthorized release of information

The present invention is directed to a system and method for determining one or more credentials of a network device. The system and method select a first network device from among a plurality of network devices, access a credential repository, contact the first network device, and test the validity of the first set of credentials. The credential repository comprises a first set of credentials corresponding to the first network device. If a user provides invalid or no credentials, a candidate credential queue can be used to guess a valid second set of credentials when the first set of credentials is not valid.

Credential management and network querying

The present invention is directed generally to a system and method for monitoring a multi-party session. The system and method includes in one embodiment a matcher to match selected information in incoming RTCP packets with one or more of an orphan table and active session table and in another embodiment a first session endpoint that reflects or transmits a packet received from a second session endpoint to a session monitor. In yet another embodiment, the network address of the first and second endpoints can be included in the packet.

Real time control protocol session matching

A system is provided that includes a memorycomprising a baseline topology; and a processorthat selects, from the baseline topology, first and second addresses associated with first and second routersand, respectively, wherein the first routerhas an associated first hop count relative to a selected nodeand the second routeran associated higher second hop count relative to the selected node, transmit test packets having a time to live equal to or greater than the first hop count, receive responses associated with the test packets, and determine, based on the response, whether load balancing is in effect at the first router

Detection of load balanced links in internet protocol netwoks

A system for determining a topology associated with a network such as an enterprise network. The system includes a data collection agentconfigured to (a) identify a first set of routers from among a larger, second set of routers in an enterprise network, (b) contact each of the routers in the first set of routers but not each of the other routers in the second set of routers, and (c) load network information maintained by at least some of the contacted routers in the first set of routers. The loaded network information can then be used to form a network or routing topology of the enterprise network.

Growing community of inventors

Boulder, CO, United States of America

Alastair J Rankine