Liveperson, Inc.

Alan Gilchrest

Ravikiran Chittari

Joe Bradley

Christian Thum

Robert Reiz

Simon Pelczer

Andreas Rotaru

Bodhi Deb

The present disclosure relates generally to systems and methods for facilitating two-way communication sessions using serverless cloud-based functions configured in a function-as-a-service (FaaS) system. One example includes accessing a template configured to execute a response based on an event, facilitating a two-way communication session with a user device, and processing data of the two-way communication session to identify an event trigger corresponding to the template. Execution of a serverless cloud-based function associated with the event trigger is requested, and one or more outputs of the serverless cloud-based function associated with the event trigger are integrated into the two-way communication session.

Function-as-a-service for two-way communication systems

The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.

Systems and methods for transferring messaging to automation

Growing community of inventors

Seattle, WA, United States of America

Alan Gilchrest