Hewlett-packard Development Company, L.P.

Hewlett Packard Enterprise Development LP

Alan G Nemeth

Dejan S Milojicic

Timothy F Forell

Brian Cox

Jon Christopher Connelly

Peter Piet

A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.

Method and apparatus for supporting a computer-based product

A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.

Automating diagnoses of computer-related incidents

Growing community of inventors

Marlborough, MA, United States of America

Alan G Nemeth