Panasonic Intellectual Property Management Co., Ltd.

Akitoshi Izumi

Hiroyuki Matsumoto

Shinichi Shigenaga

Hirotaka Sawa

Toshimichi Tokuda

Kazunori Hayashi

Hisashi Tsuji

Shintaro Yoshikuni

Tadashi Maki

Shojiro Matsuo

Teppei Fukuda

Masanari Miyamoto

Hisahiro Tanaka

Ryota Fujii

Kosuke Shinozaki

Koshi Tanaka

Takashi Hirabara

Keisuke Fujimoto

Shinichi Takayama

Hirokazu Tasaka

Ryoichi Yuge

Susumu Ono

A service monitoring system includes a voice collector that collects a voice of an employee in a predetermined voice collection region, a storage unit that stores service event data including determination conditions for each predetermined service event, terminal operation history data indicating an operation history of an employee on a predetermined business terminal and voice data of the employee in correlation with each other, a detector that detects the service event of the employee based on the service event data and the terminal operation history data, a calculator that calculates a service speech evaluation value corresponding to a predetermined speech keyword on the basis of the voice data of the employee during the service event, and an output that stores the service speech evaluation value in correlation with identification information of the employee, and voice data of the employee specified by a service position and time point of the employee.

Service monitoring system and service monitoring method

A directionality control system includes: a camera; a microphone provided as a separate body from the camera; a display that displays video data captured by the camera; and a processor that computes a sound collection direction, which is directed from the microphone toward a sound position corresponding to a designated position in the video data. The processor computes the sound collection direction by using parameters including: a first height of the camera from a reference surface, a second height of the microphone from the reference surface, a third height of a computation reference point from the reference surface, the computation reference point being positioned in the sound collection direction at a position different from the sound position, a direction which is directed from the camera toward the sound position, and a fourth height of the sound position from the reference surface.

Directionality control system, calibration method, horizontal deviation angle computation method, and directionality control method

A sound and video processing system includes: a display, having a rectangular display region, that displays a video image in a circular video-image display region smaller than the rectangular display region; and a sound collector that collects sound. A processor generates emphasized audio data, in which sound is emphasized in at least one direction from a position of the sound collector toward at least one position corresponding to at least one designated location in the video image. In response to receiving designation outside the video-image display region, the processor displays a state display area or an adjustment operation area for the sound to be output from the speaker in a rectangular region which has a diagonal line extending from one of four corners of the rectangular display region to a center of the video-image display region and intersecting with a boundary line of the video-image display region.

Sound processing system and sound processing method that emphasize sound from position designated in displayed video image

A directivity control apparatus is provided which controls a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control apparatus forms a directivity of the sound in a direction toward a position of a monitoring target in an image displayed on a display. Information on the position of the monitoring target in the image displayed on the display is obtained. The directivity of the sound is changed toward the position of the monitoring target in accordance with a movement of the monitoring target by referring to the obtained information on the position of the monitoring target.

Directivity control apparatus, directivity control method, storage medium and directivity control system

A directivity control method is provided for controlling a directivity of a sound collected by a first sound collector including a plurality of microphones. The directivity control method includes: forming a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display; obtaining information on a second designated position in the image displayed on the display, designated in accordance with a movement of the monitoring target, and changing the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position.

Sound collection directionality is formed toward a location corresponding to a position designated in a video of a predetermined region which is imaged by a camera apparatus with a microphone array apparatus as a reference, and audio data is collected with high accuracy. In a directionality control system (), a signal processing unit () derives a sound collection direction (&#x3b8;,&#x3b8;) which is directed from an installation position of a microphone array apparatus () toward a sound position corresponding to a position designated in video data on a screen of the display device () in response to a user's designation of any position in the video data displayed on the screen. The signal processing unit () forms sound collection directionality of audio data in the derived sound collection direction (&#x3b8;,&#x3b8;).

A recorder receives designation of a video which is desired to be reproduced from a user. If designation of one or more designated locations where sound is emphasized on a screen of a display which displays the video is received by the recorder from the user via an operation unit during reproduction or temporary stopping of the video, a signal processing unit performs an emphasis process on audio data, that is, the signal processing unit emphasizes audio data in directions directed toward positions corresponding to the designated locations from a microphone array by using audio data recorded in the recorder. A reproducing device reproduces the emphasis-processed audio data and video data in synchronization with each other.

Sound processing system and processing method that emphasize sound from position designated in displayed video image

A directivity control apparatus controls a directivity of a sound collected by a first sound collecting unit including a plurality of microphones. The directivity control apparatus includes a directivity forming unit, configured to form a directivity of the sound in a direction toward a monitoring target corresponding to a first designated position in an image displayed on a display unit, and an information obtaining unit, configured to obtain information on a second designated position in the image displayed on the display unit, designated in accordance with a movement of the monitoring target. The directivity forming unit is configured to change the directivity of the sound toward the monitoring target corresponding to the second designated position by referring to the information on the second designated position obtained by the information obtaining unit.

There is provided an order entry system including: a first microphone that picks up speech regarding order details of a first speaker; a second microphone that picks up speech regarding the order details of a second speaker for checking the order details of the first speaker; a speech recognizer that recognizes the speech regarding the order details of the first speaker which is picked up by the first microphone and the speech regarding the order details of the second speaker which is picked up by the second microphone; and an order data output that displays on a display, a display screen of order data regarding the order details of the first speaker, including a first speech recognition result of the speech regarding the order details of the first speaker and a second speech recognition result of the speech regarding the order details of the second speaker.

Order entry system and order entry method

A failure detection system includes an omnidirectional microphone array device having a plurality of microphone elements and a directivity control device that calculates a delay time of a voice propagated from a sound source to each microphone element and forms a directivity of the voice using the delay time and the voice collected by the omnidirectional microphone array device, and detects a failure of the microphone element. A smoothing unit calculates an average power of one microphone element. An average calculator calculates a total average power of a plurality of usable microphone elements included in the omnidirectional microphone array device. A comparison unit compares whether or not a difference between the average power and the total average power exceeds a range of &#xb1;6 dB, and determines whether the microphone element is in failure based on the comparison result.

Failure detection system and failure detection method

Provided a sound velocity correction device including an environmental parameter obtainer that acquires a measured value of a surrounding environmental parameter of a sound collector that collects a sound emitted from a sound source; and a sound velocity corrector that corrects a sound velocity of the sound which is used to form directivity in a directing direction toward the sound source from the sound collector, using the measured value of the surrounding environmental parameter of the sound collector which is acquired by the environmental parameter obtainer.

Sound velocity correction device

A directivity control apparatus controls a directivity of a sound collected by a sound collecting unit including a plurality of microphones. A beam forming unit forms a beam in a direction from the sound collecting unit toward a sound source corresponding to a position designated in an image on a display unit. A magnification setting unit sets a magnification for magnifying or demagnifying the image in the display according to an input. The beam forming unit also changes a size of the formed beam in accordance with the magnification set by the magnification setting unit.

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Fukuoka, Japan

Akitoshi Izumi