Fujitsu Corporation

Canon Kabushiki Kaisha

Akira Katsuno

Masazumi Matsubara

Yasuhide Matsumoto

Yuji Wada

Yukihiro Watanabe

Kuniaki Shimada

Kenji Morimoto

Hiroshi Otsuka

Michael C Shebanow

Sunil W Savkar

Naoki Tashiro

Hiroyuki Tokuda

Masaaki Igarashi

Niteen Aravind Patkar

Hiroshi Yazawa

Keiichi Oguro

Takashi Fujiwara

Toshihiko Hirabayashi

Yasumasa Oda

An information collection device acquires information from a plurality of devices connected through a network. The information collection device includes: a first addition unit that adds, for each of the devices, an information collection duration required to collect information of the devices to a communication duration required to communicate with the devices; a second addition unit that adds a maximum duration among the durations by addition of the first addition unit to a predetermined time to obtain a first time; a subtraction unit that subtracts the information collection duration of each of the devices from the first time; a first setting unit that sets a time obtained by the subtraction unit as a second time that is when information collection starts at each of the devices; and an acquisition unit that acquires information obtained by the information collection that starts at the second time.

Information collection device, information collection program, and method

When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

Troubleshooting support method, and troubleshooting support apparatus

An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

Virtual integrated management device for performing information update process for device configuration information management device

A federated configuration management database includes a plurality of management data repositories, and a backup destination determination unit that determines backup destination management data repositories for backing up data overlapping among the plurality of management data repositories at specific management data repositories and that notifies each of the management data repositories of the data to be backed up.

Federated configuration management database, management data repository, and backup data management system

In order to enable hierarchized resource-managing functions to mutually request processing and maintain the uniqueness of processing performed by each of the resource-managing functions, a process is performed as follows. When a first action request is inputted, an action-handler search unit analyzes the request condition indicated in the first action request, and searches an action-handler table for an action handler corresponding to the request condition. An action execution unit starts the action handler detected by the action-handler search unit and performs processing defined in the started action handler. In the case where all or part of the processing requested by the first action request is not performed by the action execution unit, the action execution unit produces and transmits a second action request indicating a request condition of all or the part of the processing in a common data form.

Resource management program, resource management process, and resource management apparatus

In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.

Method and system for data update synchronization by two-phase commit

A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a 'true' value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a 'false' to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present.

Configuration information verification apparatus and configuration information verification method

A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.

Trouble coping method for information technology system

A computer-readable portable storage medium storing a trouble handling program for causing a computer to execute a process for knowledgizing past trouble handling cases in information systems, and for recommending handling methods based on trouble handling knowledge obtained by knowledgizing and symptoms of troubles when they occur, including a searching process for obtaining candidates of handling methods for troubles requested to be handled by searching the trouble handling knowledge; a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information; a priority assigning process for assigning priorities to the handling method candidates obtained by the searching process, with reference to the handling history information; and a process for returning to a handling request source the handling methods for the troubles requested to be handled after assigning priorities based on priority assignment information obtained by the priority assigning process.

Storage medium storing trouble handling program, and trouble handling apparatus

An information processing apparatus includes: an acquiring unit which acquires a related resource having a predetermined relation to an unfixed resource which is unfixed from among a plurality of fixed resources; and an identifying unit which searches the plurality of fixed resources for the acquired related resource and a resource different from the related resource having the predetermined relation as resources to identify the resources to be identified and the unfixed resource.

Information processing apparatus, resource identifying program, and resource identifying method

An information processing apparatus for managing attribute information as to resources constituting a system includes an acquisition unit which obtains a plurality of attribute information as to the same resources, a degree of reliability calculation unit which calculates, when a contradiction exists between the plurality of attribute information obtained by the acquisition unit, a degree of reliability as to each of the plurality of attribute information, and an attribute information determination unit which sets the attribute information, which has the highest degree of reliability calculated by the degree of reliability calculation unit, as attribute information as to the resources.

Information processing apparatus

An information processing apparatus that manages resource information which is information related to resources constituting a system, includes: a first condition setting section that sets first conditions which are predetermined conditions between given resource information and other resource information; a first condition extraction section that extracts, from the first conditions set by the first condition setting section, a first condition set to resource information, on which changed information that is information indicating a change to the resource information is based; and a first condition determination section that determines whether the changed information satisfies the first condition extracted by the first condition extraction section.

Management of attribute information related to system resources

A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managing and storing unit for each recovery work target.

Recovery method management device, recovery method management method and computer product for recovering a failure of IT system

An apparatus for autonomously controlling an information processing system made up of a plurality of information processing apparatuses connected via a network includes a policy storing unit that stores a policy required for managing the information processing system, and a control performing unit that performs an autonomous control based on the policy stored.

Autonomous control apparatus, autonomous control method, and computer product

A superscaler processor capable of executing multiple instructions concurrently. The processor includes a program counter which identifies instructions for execution by multiple execution units. Further included is a register file made up of multiple register window pointer selects one of the multiple register windows. In response to the value of the current window pointer, a return prediction table provides a speculative program counter value, indicative of a return address of an instruction for a subroutine, corresponding to the selected register window. A watchpoint register stores the speculative program counter value. A fetch program counter, in response to the speculative program counter value, stores the instructions for execution after they have been identified by the program counter.

Growing community of inventors

Kawasaki, Japan

Akira Katsuno