Amazon Technologies, Inc.

Ajaykumar Selvaraj

Siddhartha Shankara Rao

John Joseph Dunne

Yu-Hsiang Cheng

Giridhar Kalpathy Narayanan

Ruoyu Fei

Jingyu Ji

Curtis Gill Hartmann

Robert Dale Francis

Abitha Padmanabhan

Ryan Steven McHarg

Courtney Brian Schuett

Alan Lau

Christopher Chad Lake

Hanyu Liu

Haifeng Xu

Da Chen

Context data may be received corresponding to a first communication session that includes a first user and a second user that joins the first communication session on behalf of a customer account. The context data may be provided to the first user and the second user. The context data may be stored in a searchable data storage that stores a communication session context history for the customer account. Search requests may be received, from the customer account, for searching the communication session context history. Responses may be provided based at least part on the context data. The context data may include second session information for joining a second communication session between the first user and the second user. Requests to join the second communication session may be received based on the second session information, and the second communication session may be established between the first user and the second user.

Communication escalation for a communication session

Described are techniques for establishing secure communication channels between user devices and service providing devices. Correspondence between a request received from a user device and security data may be used to determine that the user device has provided a valid access credential. The access credential may be replaced with a subsequent access credential after use. Correspondence between the request and service data may be used to determine that the request may be processed by the receiving service and that the user device has the permissions necessary for the request to be processed. Portions of the request that meet these criteria may be provided to the service. The secure communication channel may also be used to provide the response from the service to the user device.

System for authenticating and processing service requests

Growing community of inventors

Bellevue, WA, United States of America

Ajaykumar Selvaraj