Microsoft Technology Licensing, LLC

Ahmed Mostafa Othman Abdelmotaleb

Yi Zhang

Omar Aftab

Eslam Kamal Abdelaal Abdelreheem

Senthilkumar Chandramohan

Mohammed Mustafa Mohammed Ali Moussa

The disclosed technology is generally directed to chatbot conversation management. In one example of the technology, a generic model associated with a first property associated with a chatbot manager is received. The generic model is generated based on machine learning. A refined model that is associated with the first property is generated based on the generic model and a first plurality of phrases. A first conversation is held between a chatbot and an end user. Upon determining that the value of the first property for the end user is not stored in the database, via the chatbot, during the first conversation, the refined model is used to dynamically ask questions to the end user to determine a value of the first property for the end user. In a second conversation between the chatbot and the end user, the value of the first property for the end user is referenced.

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Kirkland, WA, United States of America

Ahmed Mostafa Othman Abdelmotaleb