Asapp, Inc.

Adrien Brochard

Joseph Ellsworth Hackman

Tao Lei

Christopher David Fox

Frederick William Poe Heckel

Mitchell Steven Morgan

Priya Sawant

A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. Companies may provide support over different types of communications channels with different capabilities, such as voice channels and text channels. Instead of implementing different workflows for different channels, a company may separate aspects of the workflow that are common to different channels from aspects of the workflow that are different for different channels. For example, a workflow may be implemented to determine an action in response to a received communication where the action may be used with multiple channels. The action may then be used to select an action implementation that is specific to a channel.

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Adrien Brochard