Servicenow, Inc.

Adrianus Augustinus Mathijssen

Aida Rikovic Tabak

Ciprian Mocanu

Seth Tucker Stafford

Marta Penzo

Abhijith Thette Nagarajan

Robert Andrew Ninness

Prabhakaran Subramani Thandayuthapani

Shayan Shahand

Georgi Ivanov

Sumana Ravikrishnan

Dileeshvar Radhakrishnan

Andrei Gabur

An enterprise management platform is configured to host a respective instance for multiple client networks. The enterprise management platform receives incoming data including one or more metrics being tracked in the incoming data by the enterprise management platform. For each metric of the one or more metrics, a determination is made that a statistic generator is to be processed for the corresponding metric, and responsive to determining that the statistic generator is to be processed, a statistic is generated using the statistic generator. For each statistic, a news score is generated, using a news evaluator, to convert the statistic generator to a news score. The news scores are then sorted and stored in a database disposed within the enterprise management platform.

Data insight scoring for performance analytics

A hosted client instance includes a performance analytics module to present an internal key performance indicator and an external key performance indicator on a performance analytics dashboard. A query is executed to a connection to an external data source over a network to obtain a result set of data associated with the external key performance indicator. REST APIs associated with the performance analytics module are executed to: store the result set of data in a performance analytics storage device on the hosted client instance, the performance analytics storage device storing both the data associated with external and internal key performance indicators; and render, via a UI rendering engine of the performance analytics module, one or more widgets on the performance analytics dashboard. The REST APIs interact with the data associated with the internal and external indicators in the storage device to render the one or more widgets.

External data collection for REST API based performance analytics

Growing community of inventors

Dronten, Netherlands

Adrianus Augustinus Mathijssen