Avaya Inc.

Adrian Lee

Mehmet Balasaygun

Rajeshwari Edamadaka

Jason G Tanabe

Ruby Agarwal

Jing (Jerry) Xie

A registration is received from an application framework. The registration is for the application framework to be notified of an event managed by a service gateway. The event is based on a communication service provided by the service gateway. The service gateway detects the event. The service gateway sends a notification associated with the event to the application framework. The notification associated with the event comprises information associated with the event. For example, the notification may include a caller's name and address. An object is received from the application framework that is associated with the event. The object associated with the event further comprises extension information that is not used by the communication service/service gateway. A message is sent to a communication endpoint and/or an external application that comprises the object. The extension information is used to provide custom services that are not supported by the communication service/service gateway.

Sequenced applications for controlling communication features

A region specific proxy server receives a first request to establish a communication session from a communication device. The first request is based on an address of the region specific proxy server identified by a DNS server. The region specific proxy server generates and sends, to a media control service, a second request to identify a region specific media relay. The second request comprises the address of the region specific proxy server. The proxy server receives, from the media control service, an address of the region specific media relay that is selected based on the address of the region specific proxy server. The proxy server sends the address of the region specific media relay to the communication device. The communication device uses the address of the region specific media relay to establish a media communication session (e.g., a voice media communication session) using the region specific media relay.

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Nepean, Canada

Adrian Lee