Bellsouth Intellectual Property Corporation

AT&T Intellectual Property I, LP

At&t Delaware Intellectual Property Corporation, Inc.

Adrian C Rudd

Judith Espejo

Lance F Casey

Judy D Martin

Susan F Meek

Carmen D Andia

Brenda L Boyden

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions. The system also includes provisions that permit customers to retrieve multiple previous transactions.

Pre-paid wireless interactive voice response system with variable announcements

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding their current rate plan and features. In system also includes provisions that provide customers with details of the rate plan, including fee number of minutes, and rate information for calls placed at various times and various days.

Pre-paid wireless interactive voice response system

A wireless communications system providing interactive voice response is disclosed. The system is menu driven, and can accept information as well as deliver information to the customer in the form of prompts or prompt information. The system includes provisions that permit customers to vary the prompt information. In prompt information can be varied in a number ways, including the method of delivery, the content, pre or post-call prompts, and the frequency in which the prompt information is delivered.

A wireless communication system providing interactive voice response is disclosed. The system uses CSS7 equipment and infrastructure to account and manage pre-paid wireless services and to provide IVR (Interactive Voice Response) services. The system uses an SCP in communication with a mobile switching system. The SCP includes an IVR application, and provisions to account and manage pre-paid wireless telephone calls. The system preferably uses TCAP messaging where possible to reduce the number of required active voice channels. The system also includes provisions to provide improved IVR services.

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding their current rate plan and features. In system also includes provisions that provide customers with details of the rate plan, including free number of minutes, and rate information for calls placed at various times and various days.

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding locations where pre-paid calling cards can be purchased. The system also includes provisions that provide customers with locations that are close to or within a ZIP code entered by the customer. Customers can also retrieve multiple locations.

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Powder Springs, GA, United States of America

Adrian C Rudd