Citrix Systems, Inc.

Aditya Ranjan

Leo C Singleton, Iv

Kenneth Bell

Mukesh Garg

Vikramjeet Singh Sandhu

Himanshu Agarwal

Vivek Koni Raghuveer

Balasubramanian Swaminathan

A computer system configured to identify errors in a session launch initiated by a client application is provided. The computer system includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive one or more events from one or more applications or devices involved in the session launch, wherein an event of the one or more events comprises information from an application or device call (e.g., an application programming interface (API) call) communicated during the session launch, the information comprising destination information; build a primary Directed Acyclic Graph (DAG) based on the information from the API call; determine an error identifier based on the primary DAG; retrieve a troubleshooting recommendation from a library based on the error identifier; and send the troubleshooting recommendation to the client application.

System and methods to detect faulty components during session launch

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Fort Lauderdale, FL, United States of America

Aditya Ranjan