Mastercard International Incorporated

Adam Suarez

James J Arnott

Steven Earhart

Leila Hassan

The disclosure herein describes predicting potential impact of issues reported in incident ticket data on infrastructure element. A ticket manager component includes an impact model utilizing machine learning to analyze real-time event and metric data with incident-related data to generate predicted impact data. The predicted impact data identifies potentially impacted infrastructure elements, such as, potentially impacted users, predicted infrastructure components impacted by the issue and/or an updated time-period associated with the issue. The ticket manager component creates labeled incident tickets by updating user-generated incident tickets with additional data generated by the impact model, including predicted impact data and/or additional details associated with the issue. The labeled incident tickets are provided back to the model as training data to further refine predictions generated by the model.

Impact predictions based on incident-related data

A method of determining physical real estate utilization can begin with receiving network and security data of an enterprise. A sign of work can be identified from the network and security data. For each sign of work, an Internet Protocol (IP) address and user identifier can be determined from the network and security data associated with the sign of work. Further, one or more user characteristics associated with the user identifier can be determined, and a physical location of the user at a time can be determined based on the IP address. The user characteristics and the physical location can be stored. Insights on physical real estate utilization can be generated based on at least two of: user characteristics of each user, the physical location of each user, and temporal data from the received network and security data, and a set of the insights can be output.

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Chesterfield, MO, United States of America

Adam Suarez