Sorenson IP Holdings, LLC

Sorenson Communications, Inc.

Adam Montero

Scot Lorin Brooksby

Merle Lamar Walker, Iii

Jesse W Price

Jeff D Smith

Grant A Beckmann

Janet Esposito

Ji Liang

Michael Jones

David James Thomson

Merle L Walker

Lane Walters

Michael R Ohran

Jeff Thompson

Christine Barton

Tori Walton

Daniel Baker

Ryan Kunz

Michael Bowers

Shane Herndon

Steven Burke

A method to present communications may include captioning, by a human assistant during a call between a first user using a first captioning telephone device and a second user using a second telephone device, words spoken by the second user into the second telephone device. The method may also include presenting the captioned words on a first display of the first captioning telephone device, receiving text typed into the second telephone device by the second user, and presenting the received text on the first display of the first captioning telephone device.

Presentation of communications

A method of transcription communication may include obtaining, at a first device, audio data during a communication session between the first device and a remote device. The audio data may be obtained from a public switched telephone network. The method may also include directing the audio data from the first device to a second device over a short-range wireless network. The second device may host the short-range wireless network. The method may further include directing the audio data from the second device to a remote transcription system over a wireless cellular network and obtaining, at the second device, transcript data from the remote transcription system over the wireless cellular network. The method may also include limiting data transmitted and received over the wireless cellular network as authorized by the second device to data associated with transcription of audio obtained by the first device over the public switched telephone network.

Transcription communication

The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.

Incoming communication routing

Operations related to establishing a first communication session between a first first-end device and a first second-end device. The first first-end device may obtain first device audio during the first communication session. The operations also include establishing a second communication session between a second first-end device and a second second-end device. In addition, the operations may include communicating the first device audio to the second second-end device as second session audio of the second communication session.

Changing a communication session

According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.

Presentation of indications with respect to questions of a communication session

A method of device to device communication is provided. The method may include obtaining a request for a communication session at a communication system from a first device. The method may further include obtaining profile data of a user associated with the first device and in response to obtaining the request, selecting a second device of multiple second devices to participate in the communication session using the profile data. In some embodiments, the method may also include establishing the communication session between the first device and the second device using the communication system and generating transcript data of the second device audio. The method may also include sending the transcript data and the second device audio to the first device for presentation of the transcription of the second device audio by the first device.

Device to device communication

Apparatuses, systems and methods for presenting a change contact entries option to a user of a first communication device, and causing a contact entry corresponding to the first communication device to be replaced with a contact entry corresponding to a user group to which the first communication device belongs. The first communication device is configured to communicate with one or more servers responsive to being addressed both with a first unique identifier assigned thereto and a first group unique identifier assigned thereto as a member of the user group.

Systems, methods, and devices for replacing a contact entry corresponding to a communication device with a contact entry corresponding to a user group

Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.

Video relay service, communication system, and related methods for connecting users with N11 services in a video relay service environment

Display screen or a portion thereof with animated graphical user interface

A method to establish communication between devices is provided. The method may include obtaining a request from a user at a first device to establish a communication session through a communication system over a wide area network with a second device. The communication session may provide for verbal communication between the user of the first device and a second user of the second device. The method may further include obtaining, at the first device over a local area network, current vital sign data of the user from a medical device configured to obtain vital sign data of the user. In response to the request from the user, the method may include sending a communication request to the communication system over the wide area network to establish the communication session and sending the current vital sign data to the communication system over the wide area network.

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Midvale, UT, United States of America

Adam Montero