AT&T Intellectual Property I, LP

Interwise Ltd.

Adam Hersh

Satish Janardan

Nir Ganani

Saurav Patel

Jesse Taylor

Mirage Hamdy

Sreenivas Nukala

Bryan Goettsch

Valerie Smith

Meni Sasson

Donald Willis

Amir Benyamin

Quang Cao

Stephen Alexander Roberts, Jr

Oliver Spatscheck

Alexandre Gerber

Nicholas G Duffield

Carsten Lund

Edith Cohen

Mikkel Thorup

Frederick True

The concepts and technologies disclosed herein are directed to automated tool tracking for service technicians. According to one aspect disclosed herein, a tool tracking system can collect tool data from a vehicle system of a vehicle. The tool data can be associated with a tool that is to be utilized by a service technician to provide, at least in part, a service at a customer location. The tool tracking system can store the tool data in a data store. The tool tracking system can map the tool data to the vehicle and can determine when the tool is no longer mapped to the vehicle. This can be indicative of the tool having been left, for example, at the customer location. The tool tracking system can create an alert to inform the service technician and/or another entity that the tool is no longer mapped to the vehicle.

Automated equipment tracking for service technicians

The preferred embodiments of the present invention can include sampling packets transmitted over a network based on the content of the packets. If a packet is sampled, the sampling unit can add one or more fields to the sampled packet that can include a field for a number of bytes contained in the packet, a packet count, a flow count, a sampling type, and the like. The sampled packets can be analyzed to discern desired information from the packets. The additional fields that are added to the sampled packets can be used during the analysis.

Sampling and analyzing packets in a network

Growing community of inventors

Highland Park, IL, United States of America

Adam Hersh