Salesforce Com, Inc.

Adam Evans

Jason Li

Steve Loughlin

Kedao Wang

Patricio Echague

Jón Tómas Grétarsson

Kunal Punera

Robert Michael Van Osten

Sean Lynch

Matthew Burghoffer

Joseph Michael Chrzanowski

Adam McCormick Doti

Gary Lerhaupt

Leo Tenenblat

Ankush Goyal

Megan Schoendorf

Scott Bessler

Andrea Hawksley

Techniques for electronic calendar management. Electronic computing device(s) is/are used to generate an electronic message comprising at least one indication of a proposed electronic calendar entry. The electronic computing device(s) transmit the electronic message to a recipient. The electronic computing device(s) receive, after the electronic message has been received by the recipient, a request for one or more images corresponding to the at least on indication of a proposed electronic calendar entry. The electronic computing device(s) check in response to receiving the request, at least one electronic calendar to determine a status of the calendar at a time corresponding to each of the at least one proposed electronic calendar entry. The electronic computing device(s) generate, for each proposed electronic calendar entry for which corresponding time is available, a graphical representation of each available proposed electronic calendar entry. The electronic computing device(s) transmit, in response to the request, the graphical representation to the recipient.

Transactional electronic meeting scheduling utilizing dynamic availability rendering

Methods and apparatuses for automatic generation of dynamically assigned conditional follow-up tasks. A composition interface in which a user can compose an electronic mail message is provided. A mechanism within the composition interface to select a response window is provided. A follow-up task corresponding to the electronic mail message for the user is generated only if a response to the electronic mail message is not received within the response window.

Automatic generation of dynamically assigned conditional follow-up tasks

A method and apparatus for the automatic suggestion generation in a relationship management system is described. The method may include obtaining an electronic communication associated with one or more users of a relationship management system, where the communication is part of a series of communications in a process managed by the relationship management system. Furthermore, the method may include analyzing content of the electronic communication to determine a suggested future action within the process managed by the relationship management system. The method may also include generating a suggestion by the relationship management system to notify at least one user of the suggested future action, and storing the generated suggestion within a database coupled with the relationship management system.

Systems and methods for automatic suggestions in a relationship management system

A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.

Querying relationships in a communication time series

A method and apparatus for tracking and responding to mobile events in a relationship management system is described. The method may include detecting a mobile event associated with a user of a relationship management system. Furthermore, the method may include analyzing the mobile event to determine at least one relationship management process associated with the user for which the mobile event is related. The method may also include generating one or more relationship management system notifications for transmission to the mobile device of the user prior to initiation of the mobile event, and generating one or more relationship management suggestions or relationship management system notifications for transmission to the mobile device of the user after a termination of the mobile event.

Systems and methods for tracking and responding to mobile events in a relationship management system

A system may process and display communications data to a user. The system may receive data related to a time series of communication moments. The communication moments may include a property of a communication event that was derived based on an analysis of the communication event. The system may process the data to generate aggregate type information corresponding to one or more types of the communication moments. The system may display the communication moments and the aggregate type information to a user.

Displaying an interactive communication time series

A method for data processing may include receiving a universal resource locator (URL) from a web browser, where the URL corresponds to a first system, and identifying an attribute of the URL, where the attribute of the URL comprises a domain of the URL, a path of the URL, one or more parameters of the URL, or a combination thereof. The method may further include selecting a data handler based at least in part on the identified attribute of the URL and generating an augmented set of data based on a first set of data from the first system and a second set of data from a second system, where the augmented set of data is generated using the data handler. The method may further include modifying a display of an extension of the web browser based on the augmented set of data.

Adaptively linking data between independent systems based on a uniform resource locator

A method and apparatus for the automatic creation of a relationship management system is described. The method may include receiving a request from a user to create a relationship management system, and receiving specification of one or more electronic communication systems and user access credentials that provide access to each of the corresponding accounts. Furthermore, the method may include obtaining past electronic communications using the received user access credentials and analyzing the past electronic communications to extract contact data. The method may also include creating the relationship management system for the user and adding the contact data as contacts associated with the user in the created relationship management system.

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Redwood City, CA, United States of America

Adam Evans