International Business Machines Corporation

Adam D Braham

Jeffrey Alan Schmidt

Jason Allan Nikolai

Doyle J McCoy

John Matthew Santosuosso

Gregory J Watts

Lowell C Thomason

Andrew Peter Passe

Jennifer A Haugen

David W Granum

Dennis D Koski

Todd A Mueller

Jon C Rossow

Benjamin W Rabe

Shane Smith

A method, computer system, and a computer program product for managing a multi-vendor environment is provided. The present invention may include receiving a request to make a change to an aggregate computer system from a participant of the aggregate computer system. The present invention may include creating, in response to the request, a change block. The present invention may include receiving approval for the change block in accordance with an endorsement policy. The present invention may include adding the change block to a distributed ledger. The present invention may include monitoring a performance of the aggregate computer system.

Blockchain based multi vendor change monitoring system

Improvements in data security and privacy may be realized by receiving a service request including a social range and a requestor identity; mining a first social network to create a social graph of entities within the social range of the requestor identity, wherein the entities are represented by nodes in the social graph linked to a requestor via one or more edges, wherein a number of edges used to link a given entity to the requestor does not exceed the social range; determining whether the social graph includes at least one person matching personnel included in an organizational chart; and in response to determining that the social graph includes no persons matching the personnel included in the organizational chart, transmitting an acceptance response from a provider-side system to a client-side system.

Obfuscation and routing of sensitive actions or requests based on social connections

Disclosed herein is a system, method, and computer program product for automatic blocking of audible, sensitive data. Incoming audio is converted into text and analyzed for sensitive information. Based on the detection of sensitive information from a source, a recipient is blocked from receiving the audible sensitive information.

Filtering data in an audio stream

Embodiments of the present invention provides methods, computer program products, and a system for determining a set of potential responders to alert a second party regarding an urgent communication. Embodiments of the present invention can be used to determine if a missed communication placed by a first party to a second party is an urgent communication. Embodiments of the present invention can be used to determine a set of potential responders based, at least in part, on a variety of possible locations of a communication device belonging to the second party.

Location based third party notification

An approach for adjusting ranked search results based on user data is provided. An approach includes: receiving a search query from a search user; generating a ranked result set based on the search query; generating an adjusted ranked result set by adjusting the ranked result set based on a skill rating of the search user; and providing the adjusted ranked result set to the search user.

Adjusting search results based on user skill and category information

Approaches presented herein enable measuring an impact on performance metrics of shifting a performance focus based on an assignment of communications to a resource based on a performance area in a customer support environment. Specifically, resources, each with several performance area attributes, are assigned performance scores. A performance focus manager selects a shifting performance area of focus and assigns communications to the resources based on the selected performance area. A history manager maintains a set of feedback performance metrics in a selected performance category, including a subset of metrics establishing a baseline for the category. The feedback performance metrics may be queried to determine how a shift in performance focus impacts a performance category and if the performance metrics of the category are within a tolerance.

Applying area of focus to workflow automation and measuring impact of shifting focus on metrics

Disclosed herein is a system, method, and computer program product for filtering data in an audio stream. Incoming audio is converted into text and analyzed for information of a first type. Based on the detection of information of the first type from a source, a recipient is blocked from receiving the audible information.

Using predictive analytics of natural disaster in a proactive manner to proactively invoke appropriate action(s) to prepare for an impending disaster, in view of a cost of such action(s), to maintain high availability of a computing environment and/or to facilitate disaster recovery therein. Existing natural disaster prediction model(s) are leveraged to provide input to an assessment of cost/benefit, such that proactive measures can be selected for automatic invocation within the computing environment.

Using predictive analytics of natural disaster to cost and proactively invoke high-availability preparedness functions in a computing environment

An approach to control workflow so that a relatively high priority work item can sometimes be automatically controlled by software to interrupt work being performed, by one or more resource unit(s), on a relatively lower priority work item. The analysis for deciding whether or not an interruption occurs depends upon interruptibility scalars (that is, interruptibility quotients and/or factors) and interruptibility threshold(s).

Dynamically altering selection of already-utilized resources

An approach for identifying missing content is provided. An approach includes: receiving a search string; determining a skill rating associated with a searcher that generated the search string; and searching a database using the search string. The approach also includes: updating at least one of a first score associated with the search string and a second score associated with the database based on the skill rating; and generating an alert based on one of the first score exceeding a first threshold and the second score exceeding a second threshold.

Identifying missing content using searcher skill ratings

A system and method of creating an access plan for a database query is disclosed. The system and method include identifying a first portion of a column of a table of a database. The first portion of the column may be in a select statement of the database query. The system and method include estimating a first statistical value for the column. The estimating may occur by analyzing a second portion of the column. The system and method include generating the access plan to predict a characteristic of a set of results for the database query. In generating the access plan, the first statistical value for the column may be used.

Growing community of inventors

Rochester, MN, United States of America

Adam D Braham