Amazon Technologies, Inc.

Abdalghani Abujabal

Vinh Thinh Ho

Mohamed Soliman

Techniques are described for identifying functionalities (i.e., user experiences) that are requested by users but are not supported by natural understanding (NU) processing. Some embodiments may involve identifying functionalities by transforming user inputs to functionality-based representations. The functionality-based representations may be grouped into individual functionalities. The user inputs associated with an individual functionality may be evaluated using an NU component to determine whether the functionality is supported. These techniques may enable discovery at a functionality level, rather than at a user input level, an intent level, or an entity level. These techniques may also be used to group user inputs to determine trending functionalities.

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Aachen, Germany

Abdalghani Abujabal