Microsoft Technology Licensing, LLC

Aatif Awan

Lokesh Srinivas Koppolu

Srivatsa K Srinivasan

Ankit Tandon

Sundar Anantharaman

Rajesh Ramanathan

Vadim Eydelman

Ramesh Krishna Vyaghrapuri

Pradipta Kumar Basu

Andreas Strebel

Vijay Manian

The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.

Extensible and secure transmission of multiple conversation contexts

Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.

Conveying service invocation information within multimodal conversation systems

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Bellevue, WA, United States of America

Aatif Awan