Capital One Services, LLC

Aashish Bansiwala

Deepak Ramamohan

Sourav Choudhary

Manish Agarwal

Akshay Aravindakshan Thoniparambil

Gaurav Kedia

Learning frameworks for processing text transcripts may include receiving, by an application, a query comprising a topic. A topic model may determine a plurality of subtopics based on the topic. The application may receive, from a database based on the topic and plurality of subtopics, a plurality of text transcripts. A sentiment model may compute, for each text transcript, a respective sentiment score based on a text of the respective text transcript. The application may determine, for each text transcript, a duration of a communication session associated with the respective text transcript. The application may compute, for each text transcript, a total score based on the sentiment score and the duration of the respective text transcript. The application may return, as responsive to the query, a subset of the plurality of text transcripts having a total score that exceeds a threshold.

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Ganganagar, India

Aashish Bansiwala