Vmware, Inc.

Aarti Kumar Gupta

Sachin Thakkar

Serge Maskalik

Debashis Basak

Mark Bryan Whipple

Hemanth Kumar Pannem

Lu Yu

Furkan Shaikh

Kim Tran

Venu Gopala Rao Kotha

Techniques disclosed herein manage and resolve incidents in hybridity manager applications, without the back-and-forth manual steps of the traditional software support lifecycle. In one embodiment, a virtual network operations center (NOC) with a centralized view of distributed, cross-cloud hybridity manager installations is responsible for tracking incident reports relating to hybridity managers and associated bugs, and the virtual NOC automatically publishes notifications of upgrade builds that fix the tracked bugs to the appropriate hybridity managers. When the same bug is encountered again with another hybridity manager instance, the virtual NOC may also publish an upgrade notification to the other hybridity manager instance, without requiring a support ticket to be filed, etc.

Method and system providing automated support for cross-cloud hybridity services

A hybrid cloud computing system having a private data center and a public cloud computing system is discussed. The private data center is managed by a first organization. The public cloud computing system is managed by a second organization, and the first organization is a tenant in the public cloud computing system. The hybrid cloud computing system is configured to generate a mapping that contextualizes virtual objects migrated between the private data center and the public cloud computing system based on the objects' location. Such a mapping is maintained to expose the true hybridity of the hybrid cloud rather than present two distinct views of a private data center (or private cloud) and a public cloud.

Cross-cloud object mapping for hybrid clouds

Techniques are disclosed for cross-cloud hybrid services upgradability. In one embodiment, a virtual network operations center (NOC) with a centralized view of distributed, cross-cloud hybridity manager installations is responsible for continuously gathering information on the environments of on-premise and cloud computing systems, analyzing the gathered information to identify upgrades to hybridity manager instances that are compatible with dependent components and paired hybridity manager(s), and publishing notifications of compatible upgrades to the hybridity manager instances based on the analysis. The publishing of upgrade notifications by the virtual NOC is a server-initiated upgrade that is coordinated across hybrid cloud computing system sites, in contrast to traditional isolated client-initiated upgrades. In addition, the virtual NOC may revoke previous notifications if the associated upgrade versions are no longer compatible with the dependent components and/or the paired hybridity managers.

Virtual network operations center for cross-cloud hybrid services upgradability

A method for managing an application executing in a computing system is disclosed as including a private cloud operated by a first organization and a multi-tenant public cloud of which the first organization is one of the tenants. The method comprises instantiating a first virtual object in the private cloud and instantiating a second virtual object in the public cloud for executing the application cooperatively with the first virtual object. Mapping associated with the first virtual object is generated, wherein the mapping comprises a first identifier having a context of the private cloud and a second identifier having a context of the public cloud. The method further includes detecting migration of the first or second virtual object such that both of the first and second virtual objects are instantiated in a single one of the private and public clouds and updating the mapping to reflect the migration.

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San Jose, CA, United States of America

Aarti Kumar Gupta