Microsoft Technology Licensing, LLC

Aaron Everett Erlandson

Robert Andrew Little

Steven Miles Greenberg

Christopher M White

Eric B Fox

Hani Saliba

David Charles LeBlanc

Benjamin E Canning

Thomas Scott Coon

Sam Franklin Williams, Iii

Eric A LeVine

Benjamin J Bunker

Ambrose Thomas Treacy

Maithili Dandige

Kiran Akella Venkata

Christopher Cameron White

Valentin Nikolaev Razmov

Chad Arthur Nedzlek

Tools and techniques for routing users to receive online services based on online behavior are provided. These tools may receive representations of activity involving different users in interacting with online services, and may analyze these representations of user activity. The tools may also compute scores for the users based on this previous user activity. The scores may indicate a server system, out of several server systems, which the user is to be routed to obtain online services. The tools may also store the user's score as associated with the user.

Routing users to receive online services based on online behavior

Embodiments are described for removing malicious code from a file in a first file format by converting the file into a converted file of a second file format. In embodiments, converting the file eliminates malicious code embedded within the file from being stored in the converted file. The conversion is performed within a restricted computer process that has restricted privileges limiting its access to an operating system and an underlying computer system. As a result, even if malicious code embedded within the file executes while the file is being converted into the converted file, the damage to a computer system is mitigated because of the limited privileges provided to the restricted process.

File conversion in restricted process

A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.

Method, system, and apparatus for providing custom product support for a software program based upon states of program execution instability

Growing community of inventors

Redmond, WA, United States of America

Aaron Everett Erlandson