Microsoft Technology Licensing, LLC

Aarohi Arora

Michael Nelson

Weizhu Chen

Woo Ram Lee

Ganapathy V Raman

Sparky Toews

Manoj Ajith Prasad

Santosh Vasant Bhosale

Aritra DattaGupta

Roger F Johnson

Vladyslav Bazyliak

Somak Mitra

Will Qian

Bryan Wilhelm

Benjamin Reich

Matthew Justice

Gerald Haslhofer

Timothy C Franklin

Micheal Dunn

Valentina I Strachan

Nabeei Shahzad

Deyuan Ke

Michael J Nelson

Methods and systems are provided that leverage existing information displayed or presented to a user by an app without requiring the integration of new libraries or requiring a user to use a specific app. Rather, methods and systems presented herein identify a task, select an app or multiple apps capable of performing the task, obtain information that may be required by the app or apps, determine a contextual understanding of what is displayed by the selected app or apps, and finally generate and automate the interaction with the app or apps such that the interaction with the app or apps is handled by an automation agent, allowing a user to stay focused on one or more tasks that the user needs to accomplish.

Automating tasks for a user across their mobile applications

Methods for configurable and proactive application diagnostics and recovery are performed by systems and devices. A diagnostics manager determines diagnostics packages corresponding to problems described in client device diagnostics requests. Session identifiers are generated and returned with diagnostics identifiers to clients which then provide the session identifiers and diagnostics identifiers to a service manager for session initiation. Diagnostics packages are located, retrieved, and provided back to the client by the service manager that invokes a client-side engine to execute diagnostics packages. Results are provided to the diagnostics system which determines additional packages to be executed by the engine during the same diagnostics session. Further, device-specific tokens are acquired by client devices which execute local diagnostic packages and acquire remote diagnostic packages for execution in the same session. Additionally, diagnostics packages provide their own user interfaces, and local packages are automatically executed upon invocation of help applications.

System and method for configurable and proactive application diagnostics and recovery

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Seattle, WA, United States of America

Aarohi Arora