Maplebear Inc.

Aakash Singh

Jaclyn Tandler

Ajay Pankaj Sampat

Bryan Tran

Alicia Wei

Hannah Gardner

Sai Kannan Sampath

Gareth Pennington

Shengwen Fang

Calder Hayes

Fangzhou Wang

An online concierge system provides orders to a picker who fulfills the order by delivering items from the order to a customer. Customers provide feedback to the online concierge system about pickers, which is used when the online concierge system allocates orders to pickers. In some cases, negative feedback may be caused by conditions external to a picker, such as weather conditions or an inability to access the online concierge system. To avoid penalizing pickers because of external conditions, the online concierge system identifies forgiveness events when external conditions affect order fulfillment. Feedback affected by a forgiveness event is identified by the online concierge system when evaluating pickers. To facilitate matching of feedback to forgiveness events, a forgiveness event table indexes identified forgiveness events to reduce computing complexity and resources, while simplifying addition of new forgiveness events.

Identifying feedback for a picker for an online concierge system affected by external conditions

An online system receives orders including items from customers and allocates the orders to pickers. A picker obtains items included in an order from a customer and delivers the items to the customer to fulfill the order. To provide encouragement for pickers fulfilling orders, the online system generates a highlight reel of accomplishments of a picker fulfilling orders. The online system generates prompts for a generative model, such as a large language model, based on stored information describing order fulfillment by a picker. Content, such as text, generated in response to a prompt by the generative model includes one or more portions of the stored information describing order fulfillment is included in the highlight reel. A template for the highlight reel is selected for the picker, with the template identifying content displayed to the picker and an order in which the content is displayed.

Generating content highlighting work experience using a generative model

Growing community of inventors

Toronto, Canada

Aakash Singh