Amazon Technologies, Inc.

A Lorraine Nicholson

Donald Lloyd Kaufman

Jon R Jay

John Randall Ehrhardt

John Elias Darrow

Thomas J Weiland

Jeffrey Pratt

Cynthia Wilson Williams

Adrian Paul Inglis

Madeleine J Fish

Chad G Goelzer

Mahendra Nerurkar

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

Independent customer service agents

Disclosed are various embodiments for identifying damaged and/or missing items in a fulfillment center. Embodiments of the disclosure can also evaluate loss claims made by a seller for items the seller believes are missing from an inbound shipment to the fulfillment center. Embodiments of the disclosure can also generate a resolution in the form of compensation to the seller if a claim is valid. Shipment data that can include carrier data from a carrier system can also be analyzed to determine the validity of loss claims submitted by a seller.

Lost and damaged items in a fulfillment network

Growing community of inventors

Edmonds, WA, United States of America

A Lorraine Nicholson